Training offer

• Leadership & Management
• Personal Effectiveness
• Communication
• Customer-Oriented Commerce
  • Commercial Techniques
  • Negotiation
  • Sales Training for Retail
  • Customer-Oriented Communication
• Presentation & Performance
• Dealing with Aggression

Contact Trainingproducties



Trainingproducties
Communication Training
Nieuwe Gracht 90
2011 NL Haarlem

Phone: 023 555 2763
Fax: 023 555 2764
K.v.K.: 34309745
BTW nr: NL170.787.400.B02
Email: info@trainingproducties.nl

Customer-Oriented Communication

"How can I turn a potential customer into a satisfied customer, one who will return and refer other customers back to me?"

Benefits

You will be able to ask the right questions to make your customers feel that you take them seriously and so that you can discover how you can best satisfy the customer's expectations. After completing this course, you will be able to communicate to your customers how you can meet their needs.

Reasons

Good service and customer-oriented thinking can help set you apart in a positive and memorable way. You can make your customers feel understood and unique.

Target

All those involved in helping customers, from customer and account managers to advisors, store personnel, customer service, office and field workers, and (telephone) help desk personnel.