Training offer

• Leadership & Management
• Personal Effectiveness
• Communication
• Customer-Oriented Commerce
• Presentation & Performance
• Dealing with Aggression
  • Reacting to Verbal Aggression

Contact Trainingproducties



Trainingproducties
Communication Training
Nieuwe Gracht 90
2011 NL Haarlem

Phone: 023 555 2763
Fax: 023 555 2764
K.v.K.: 34309745
BTW nr: NL170.787.400.B02
Email: info@trainingproducties.nl

Reacting to Verbal Aggression

"Why is it that some people are so incredibly difficult, and how do I handle their behaviour?

Benefits

After completing this course, you will recognize different kinds of aggression and be able to deal with them in a professional manner. You will be able to guard your boundaries and defuse an aggressive person's behaviour.

Reasons

To be able to control and react to aggression, you first have to recognize the kind of aggression you are dealing with. A person displaying emotional aggression requires a different approach than one displaying instrumental aggression. Early recognition of the signs of aggression and addressing anger in a constructive fashion can do a great deal to prevent more serious trouble.

Target

For anyone who may be faced with aggressive behaviour in a professional environment.